FAQs

First time on our new site?

If you used the old website, you’ll notice a few things have changed with our new site, but don’t worry, we’ll have you logged in in a jiffy.

You now need to login with the email address you used when you set up your account rather than your account number. If you don’t know that email address, please contact us on 020 8833 2626 to be reminded.

For security reasons, you’ll also need to reset your password. Just use the “Forgot Your Password? link below for a reset link.

That’s it.

If you haven’t already got an account, just go ahead and register now.

More FAQs will be coming very soon.