This is a 25 year product warranty that can only be claimed by a registered Fusion Installer for faults which occur during or after the application of a Fusion copper system installation process.

Warranty Claim Process
Stage 1: Become a Registered Fusion Installer:
A registered Fusion Installer is an authorised installer who has to prove that they are fully qualified to perform a copper installation and operate and implement the products and equipment involved. Installers can apply to become a registered Fusion installer quickly and easily by simply completing the form and submitting the relevant documentation. They will then receive a unique Fusion Installer certification number.
To qualify as a Fusion Installer, applicants must be certified as either 1 or more of the following:

1. An accredited BICSI ITS Installer,
2. City And Guilds Network cable Installer administrator
3. A reputable Copper installer with a minimum of 5 years proven experience with knowledge and understanding of copper cabling. They must also in addition to this, possess a recognised Industry based qualification.

Stage 2: Installation:

• The warranty only covers Fusion components installed by a Fusion registered Installer. The installation MUST be made up entirely of Fusion products purchased from Mills Ltd, which must be new at the time of installation, to qualify for the warranty.
• Once site testing has been completed, the Fusion registered installer will provide copies of each link test within 10 working days of Installation, together with site drawings and other relevant information.
• The Fusion Installer must complete and submit a Warranty Request Form.
• Installations must be carried out in accordance with Industry Installation Guidelines and certified to ISO/IEC11801 standards.

Test data should be downloaded and transferred onto a disc or email and sent to Fusion/Mills. If no failures or problems are detected then a site certification will be issued to the Fusion Installer. A warranty sticker will be issued to be placed on the installation site. This is the Fusion warranty stamp of validity.
After Fusion has verified that the installation conforms to its requirements, a
Registration Certificate will be issued, thereby recognising it as a Fusion Certified System.
This warranty is effective from the time Fusion issues the Registration Certificate.
This warranty may not be assigned to any other party without the express written consent of Fusion (Mills Ltd).

Stage 3: Evaluation:
When the information provided by the Fusion Installer has been evaluated and verified, the 25 year warranty certification will be issued.
The installation warranty certificate will be produced and given to the Fusion Installer who will then pass a copy of the documentation on to the end user.
The warranty commences from the date of certification.

Stage 4: Warranty Claim:
Once it can be proven that a Fusion component in any one or more link fails, or if the installed link no longer meets ISO/IEC11801 standards, then a claim can be made on the warranty.

• All links must be installed and tested to industry guidelines to qualify for the warranty.
• Horizontal links and/or inter-cabinet links will also be covered by the warranty.

To claim on the warranty the Fusion Certified Installer must simply contact Mills Ltd Sales Department with full details regarding the reason for claim. A warranty will only be issued by the Mills Ltd Customer Services team on receipt of the following:

1. A fully completed and signed Warranty Request Form
2. Completed System Design Criteria Acknowledgement Form
3. Full test results for every horizontal link to be covered (hard and soft copies).
4. Current Schematic of site.
5. Any other information pertaining to the nature of the claim upon request.

N.B. These must be submitted using test equipment that supports the standard for which the warranty is sought.
These should be sent by post or email to:

F.A.O Customer Services
Mills Ltd
13 Fairway Drive Greenford UB6 8PW
Email: fusionwarranty@millsltd.com
Fusion (MILLS Ltd) reserves the right to make a site visit and inspect the installation before a warranty is issued or claimed upon. If an engineer is sent to investigate the site and it is found that the cabling system is not at fault, the customer will be responsible for all the costs incurred (including all engineers’ costs).

Fusion Installer Registration Form >
Warranty Request Form >
System Design Acknowledgement Form >
Fusion Warranty >
Warranty Details >